“I’m at the car and the lockbox code isn’t working. I can’t get in.”
Honda Odyssey · trip starts in 20 minutes
Reply on TuroMark CompleteEscalate
Operations Partners
A trained team backing you 24/7, so you can unplug.
A team of Operations Partners that knows your fleet, answers your guests, runs your check-ins and check-outs, and handles Turo support.
They work inside FleetSnap, from a queue the AI has already read and ranked.
“I was so frustrated with guest messages, I wasn’t sure I’d continue doing Turo. FleetSnap has been life-changing.”Fred · All-Star Host · 1,963 trips
Critical / Emergency (2)
“Car won’t start. I’m in the airport garage with my bags.”
Messages (11)
“Thanks so much — car was perfect, trip was easy.”
Completed by Maria — 9 so far this shift, none older than four minutes
Why they are faster
Same job. They can just see more of it.
A VA you hire opens the Turo app and a spreadsheet, and starts from a guest’s name. Ours opens a queue that has already been read and ranked, against a car whose whole history is attached — every previous report, the service record, what it is worth.
One night, one person
Your whole operation, run from one screen.
The AI ranks what comes in. Maria answers the guests, dispatches tomorrow’s check-ins and calls Turo — all in the same place, all against the same cars.
23:06
“Thanks! Car was great, left it full.”
Kia Seltos
AI · Feedback · routine
23:08Replied
Thanked them and asked for the review while they still meant it.
23:14
“Can I keep it four more days?”
BMW X5
AI · Trip change · needs a decision
23:16Escalated to you
The car is booked out Friday. Only you can choose.
02:47
“Code isn’t working and I can’t get into the car.”
Honda Odyssey
AI · Access · critical
02:49Guest was in the car
Sent the backup code, stayed on the line, confirmed at 02:52. Logged the lockbox against the vehicle — second time this month.
05:10
New trip booked — pickup 09:40, airport lot.
Kia Seltos
Standing rule · 92101
05:11Dispatched
Check-in assigned to Luis, 09:40. It is on his phone.
48messages answered
11jobs dispatched
1call to Turo
2reached you
One person, one system. Not a VA in the Turo app and a spreadsheet somewhere else.
The other half of the job
Your check-ins and check-outs, run from the same place.
The same partner who answered the guest dispatches tomorrow’s pickup. That matters more than it sounds, because the alternative is a group chat.
In a WhatsApp thread
The photo stops being evidence
Chat apps strip the data showing when and where a photo was taken. That data is what a damage claim stands on — and Turo can deem photos without it invalid.
In FleetSnap
It is filed against the car
Timestamped, located, attached to that vehicle and that trip, where the next person will find it three weeks later.
When a pickup moves
Nobody knows who saw it
A guest pushes a time by an hour and the thread has two versions of the truth. Somebody is standing in the wrong car park.
On the board
The schedule updates itself
Synced from your own Turo trips, so the person doing the job is never working from yesterday’s list.
Around thirty vehicles
Staffing this yourself costs three and a half times more.
Past about thirty cars the messages stop respecting business hours, and somebody has to be awake at 3am. Here is that same cover, bought two ways.
A team you hire
$2,880/mo- ×Works in the Turo app, WhatsApp and a spreadsheet
- ×Starts every message from a guest’s name, with no history behind it
- ×You write the training, and rewrite it for each new hire
- ×You cover the gap when somebody is sick or leaves
- ×When they leave, what they knew leaves too
24 hours a day × 30 days at $4/hour. People only — no software.
FleetSnap Concierge
$800/mo- ✓Works inside FleetSnap, from AI-ranked triage
- ✓Every message arrives attached to the car’s full history
- ✓Turo-trained before they touch your account
- ✓Cover is ours to staff, nights and weekends included
- ✓What they learn stays on the vehicle, permanently
$199.99 base + $20 per vehicle, at 30 vehicles. Team and software.
150,000+Guest messages read and ranked
26,000+Critical issues flagged
20+Operator hours saved a month
Who actually does this
Fourteen people, and you will know which one has your account.
Not a pool of anonymous contractors rotating through your inbox. A named partner on your fleet, a lead behind them, and cover that is our problem to staff rather than yours.
“FleetSnap has real people that help manage everything for me — like ALL of it. I used to be glued to my phone checking Turo all day. Now I just live my life and my fleet basically runs itself.”Ericson · B.R.C · 2,689 trips
Questions we get
What the team actually does.
Does the AI message my guests?
No. It reads every message, ranks it and flags what matters. A person on our team writes and sends every reply.
How fast do they respond?
Three minutes on anything urgent, fifteen on everything else. Around the clock, including weekends.
What do they actually handle?
Check-in and check-out instructions, extension requests, late returns, maintenance coordination, Turo support issues and all routine guest communication.
What still reaches me?
Decisions only you can make — a booking conflict, a car that needs to come off the road, money. On a typical overnight shift that is two messages out of forty-eight.
Do they need my Turo login?
You add our team as a co-host. We work from that, plus the data our own software collects.
How is this different from hiring a VA?
Ours work from ranked triage inside software that already knows your fleet, and everything they learn stays attached to the car rather than leaving when they do. Cost follows from that: round-the-clock cover you staff yourself runs about $2,880 a month at $4/hour, against $800 for the team and the software at thirty vehicles.
Working out whether you need one at all? Readwhat a Turo VA actually costs.
More of the system