These Terms of Service ("Terms") form a binding agreement between you ("you," "your," "User") and Fleetsnap, LLC ("Fleetsnap," "we," "us," "our") governing your access to and use of the Fleetsnap website at fleetsnap.ai, our mobile and web applications, and any related services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use the Services.

1. Eligibility and Account

The Services are intended for users in the United States who are at least 18 years of age and authorized to enter into contracts. By using the Services, you represent that you meet these criteria.

If you create an account, you are responsible for safeguarding your credentials and for all activity that occurs under your account. You agree to notify us promptly at support@fleetsnap.ai of any unauthorized access.

You may use the Services only as permitted by these Terms and any applicable law. You may not:

Use the Services to violate any law, regulation, or third-party right;
Reverse engineer, decompile, or attempt to extract source code from the Services;
Scrape, harvest, or programmatically access the Services except via documented APIs;
Use the Services to send spam, malware, or other harmful content;
Interfere with the security or performance of the Services.

We may suspend or terminate your account at any time for any violation of these Terms.

2. Description of Services

Fleetsnap offers a suite of tools for Turo hosts and small-fleet vehicle operators, including:

AI-powered damage detection and repair estimates ("Damage Estimates"), which analyze user-submitted photos and produce estimated repair costs.
Turo Earnings analysis ("Earnings"), which imports user-provided partner statement data and generates financial reports.
Inbox automation and AI-suggested responses ("Inbox Tools"), available to subscribers of paid plans.
Concierge and Pro subscription services, which provide ongoing human-assisted operations support.
Public calculators and informational tools including cohosting calculators, fleet audits, and demo booking flows.
Lead capture and follow-up communications related to the above.

The Services evolve. We may add, modify, or discontinue features at any time. Material changes that affect paying subscribers will be communicated by email in advance.

3. Communications and Consent

By creating an account, submitting your email or phone number through a form on the Services (including but not limited to qualification modals, calculator contact gates, proposal generators, demo booking flows, and newsletter forms), or otherwise providing your contact information to us, you consent to receive the following communications from Fleetsnap:

3.1 Transactional communications

We may send you transactional communications by email or text message related to your account or use of the Services, including:

Account verification and security notifications;
Password reset and login confirmations;
Receipts, invoices, billing notices, and subscription change confirmations;
Demo confirmations and reminders;
Responses to your inquiries and support requests;
Service status notifications and incident notices.

You cannot opt out of transactional communications while you have an active account or pending request with us, as they are necessary to provide the Services.

3.2 Marketing and product communications

We may also send you marketing and product communications by email, including:

Newsletters about Fleetsnap features and updates;
Educational content related to Turo hosting, fleet management, and similar topics;
Promotional offers, discounts, and announcements;
Drip campaigns following lead capture or product trial;
Re-engagement messages.

You may opt out of marketing communications at any time by:

Clicking the "unsubscribe" link in any marketing email;
Updating your communication preferences in your account settings (where applicable);
Emailing us at support@fleetsnap.ai with the subject "Unsubscribe".

Opting out of marketing does not affect transactional communications. You may continue to receive transactional communications even after opting out of marketing.

3.3 SMS / text message consent

If you provide your phone number, you consent to receive transactional and (where opted in) marketing text messages from Fleetsnap. Standard message and data rates may apply. Message frequency varies. You may opt out of text messages at any time by replying STOP to any text from us; reply HELP for help. Opting out of texts does not opt you out of email.

We do not sell or share your phone number with third parties for their own marketing purposes.

4. Privacy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

5. Limitation of Liability

The Services are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including without limitation warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy.

5.1 AI-generated outputs

The Services include AI-generated outputs (damage assessments, repair estimates, suggested responses, financial analyses, recommendations). These outputs are produced by machine-learning models that may be inaccurate, incomplete, or unsuitable for your specific situation. Fleetsnap makes no warranty as to the accuracy of AI-generated outputs and recommends that all material decisions (including but not limited to insurance claims, repair authorizations, financial reporting, and host-to-guest communications) be reviewed and approved by you or a qualified professional before action.

5.2 Recommendations and routing

The Services may recommend specific products, packages, or actions (including but not limited to Concierge subscriptions, demo bookings, or specific tools) based on the information you provide. Recommendations are informational and do not constitute professional advice. You are solely responsible for evaluating whether any recommended product, service, or action is suitable for your situation.

5.3 Cap on liability

To the maximum extent permitted by law, Fleetsnap, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or in connection with your use of the Services.

In any event, Fleetsnap's total liability arising out of or relating to these Terms or the Services shall not exceed the greater of (a) the amount you paid Fleetsnap in the twelve (12) months preceding the event giving rise to liability, or (b) one hundred dollars ($100).

5.4 Free and trial users

For users of free tools, free trials, lead capture flows, calculators, and other no-charge Services, Fleetsnap's total liability is capped at the amount such user has paid Fleetsnap, which for free users is zero dollars ($0), subject to any greater amount required by applicable law.

6. Indemnification

You agree to indemnify, defend, and hold harmless Fleetsnap, its officers, directors, employees, and agents from any claim, demand, or damage (including reasonable attorneys' fees) arising out of:

Your breach of these Terms;
Your violation of any law or third-party right;
Content you submit to the Services;
Your use or misuse of any AI-generated output or recommendation from the Services.

7. Subscription and Payments

7.1 Paid plans

Some Services require payment (including but not limited to Pro and Concierge plans, legacy Damage Estimate plans, and Turo Earnings credit purchases). By subscribing or making a one-time purchase, you authorize Fleetsnap to charge your designated payment method for all applicable fees, taxes, and additional charges.

7.2 Recurring subscriptions

Subscription plans renew automatically at the end of each billing period (monthly or annually) at the then-current rate unless cancelled before renewal. You may cancel at any time through your account settings or by emailing support@fleetsnap.ai. Cancellation takes effect at the end of the current billing period; you retain access to the paid features through that date.

7.3 Refunds

All fees are non-refundable except where required by applicable law or as specifically stated at the time of purchase. We may, in our sole discretion, offer pro-rated refunds for service interruptions or pre-paid annual plans cancelled within the first 14 days.

7.4 Price changes

We may change subscription prices at any time. Price changes take effect at the next billing period after at least 30 days' email notice to you.

7.5 Failed payments

If a payment fails, we may attempt to recharge your payment method and may suspend access to paid features until payment is received. After 3 failed attempts over 7 days, your subscription may be terminated.

8. Intellectual Property

8.1 Our IP

Fleetsnap and its licensors own all rights, title, and interest in the Services, including all software, designs, graphics, text, and other content (excluding User Content as defined below). These Terms do not grant you any ownership rights.

8.2 Your content

You retain ownership of the content you submit to the Services (photos, statements, proposal data, etc. — "User Content"). By submitting User Content, you grant Fleetsnap a non-exclusive, royalty-free, worldwide license to use, store, process, and display the User Content as necessary to provide the Services, improve our AI models, and as otherwise described in our Privacy Policy.

8.3 Feedback

If you provide feedback or suggestions about the Services, you grant Fleetsnap an unrestricted, perpetual, royalty-free license to use that feedback for any purpose.

9. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law principles.

Any dispute arising out of or relating to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, in the State of Delaware. You agree that any dispute must be brought in your individual capacity, and you waive any right to participate in a class action or class-wide arbitration.

10. Data Rights (California Residents)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). See our Privacy Policy for details on how to exercise these rights, including:

The right to know what personal information we collect about you;
The right to delete your personal information;
The right to correct inaccurate personal information;
The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising;
The right to limit our use of sensitive personal information.

We do not sell your personal information for monetary consideration. We may share certain information with service providers as described in our Privacy Policy.

11. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated to you by email or in-app notice at least 14 days before they take effect. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.

12. Termination

You may stop using the Services and delete your account at any time. We may suspend or terminate your access to all or part of the Services at any time, for any reason or no reason, with or without notice. Upon termination:

Your right to use the Services ends immediately;
Sections that by their nature should survive (including §5, §6, §8, §9, §10) survive termination.

13. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy and any subscription-specific agreements, constitute the entire agreement between you and Fleetsnap regarding the Services.
Severability. If any provision is held unenforceable, the remaining provisions remain in full force.
Waiver. Our failure to enforce a provision is not a waiver of that provision.
Assignment. You may not assign these Terms; we may assign them to a successor in interest.
Force majeure. Neither party is liable for delays caused by events beyond reasonable control.

14. Contact

Questions about these Terms? Contact us at support@fleetsnap.ai.

Fleetsnap, LLC
United States