Damage Claims Agent

From a damage photo to a claim that pays.

FleetSnap turns damage photos into an itemized repair estimate in seconds, then tracks each claim to resolution and reminds you what is outstanding.

Panel, paint, parts and the sensor recalibration a modern bumper drags with it — priced the way a shop would price it.

Your first estimate is free.

Phone photo of a white Tesla rear bumper with paint transfer and a dent below the reflector4 photos · priced in 8s

Rear bumper · dent, scrape, paint transfer

Rear bumper cover — replace $1,240Refinish, including blend $820Park sensor — recalibration $340Parts & materials $690

Estimate$3,090
Recovered$2,905Turo settled in 19 days · 94% of estimate

Why damage goes unrecovered

Most scratches never get priced at all.

Not because the damage went unnoticed — because pricing it properly costs more time than the scratch seems to be worth. And the claims you do open are just as easy to lose.

Getting the number

A quote means booking the car in

Nobody drives to a body shop for a bumper scuff. So it gets noticed, never priced, and becomes your cost.

Getting the money

Three parties, all chased by hand

Turo, the guest and insurance each need chasing separately. A claim stops the day somebody forgets it.

Both cost you the same thing twice: the claims you never opened, and the staff hours spent chasing the ones you did.

The estimate

A real estimate, not a guess with a dollar sign.

The photos go to our own damage estimate service. It works out what car it is looking at, which panels are hit and how, then prices the job as a shop would — parts, labor, and the calibration work a modern bumper drags with it.

8sPhotos to figure

Upload and the itemized estimate is back before you have put the phone down.

Line itemsNot a lump sum

Parts and labor separated, the way the estimate you are arguing against is written.

ADASThe bit people miss

Park sensors and cameras need recalibration after bumper work. It is real money and it is on the estimate.

Per photoHonest about itself

A blurry shot comes back as unreadable rather than as a confident wrong number.

The tracking

An estimate is not a recovery.

There are three ways the money comes back — Turo, the guest, or insurance — and on a real claim you are running two of them at once. The tracker holds every route, every document and who owes you what.

Claim · 2026 Audi Q5opened 6 days ago

NextUpload the body-shop estimate

✓Reported to Turoday 0
✓Photos uploaded with metadataday 0
●Supporting documents9 days left
Escalate if no offerday 20
1 · What is due next — not a countdown that nags, just the next thing.
Add backupattach to claim or route
Body-shop estimate.pdfattached to the claim · informs all three routes
✓Damage photos4
✓Guest correspondence6 messages
●Turo offer letterawaiting
2 · Adding the backup — on a big claim the paperwork is the claim.
Recovery routes2 in play
●Turounder review
●Guestin conversation
Insurancenot opened

Running two at once is normal. Opening the third closes nothing.

3 · Who actually pays — Turo, the guest, or insurance.

It is a log, not a pipeline — it will never claim a stage nobody told it, or turn red because you did not log in.

$150K+Recovered for hosts
24Hours to report, from trip end
1Minute to a documented estimate
“My Turo car came back wrecked. FleetSnap got me an $11,300 payout.”Ahmad I.Ahmad · 2019 Tesla · verified host

The question

How many claims slipped through the cracks last year?

Nobody knows their own number, because the ones you miss leave no record. Bring a fleet to a 15-minute call and we will price a real piece of damage while you watch.